PASSENGERS Reports/suggestions form

Any reports/suggestions for inefficiencies occurred at national airports i.e. delayed delivery, damage or loss of checked baggage, troubles with Customer Relations Office or problems relating to the quality of services offered by the airport management body, allow ENAC to detect critical issues and needs of passengers with a view to continuous improvement of the services provided by air transport operators.

Warning: this Form does not replace the procedures for complaints against airlines as indicated in the in the Quick guide to passenger rights when travelling by air.

Complaint sent by

Name*

Surname*

Permanent address

City

Postcode

Country/Nation

Phone number

fax

e-mail

Flight

Air Carrier

Flight number

Flight date 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 data gen feb mar apr mag giu lug ago set ott nov dic data 2024 2023 2022 2021 2020 2019 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 2008 2007 2006

Airport of Departure

Airport of Destination

Intermediate Airport

Flight Time

Report information

Description (up to 4000 characters)

In compliance with EU Regulation 2016/679 (Privacy Protection Act), I authorize ENAC to process personal data which is transmitted for the sole purpose of adopting measures related to the complaint and/or of data-processing.
I accept