PASSENGERS Reports/suggestions form

Any reports/suggestions for inefficiencies occurred at national airports i.e. delayed delivery, damage or loss of checked baggage, troubles with Customer Relations Office or problems relating to the quality of services offered by the airport management body, allow ENAC to detect critical issues and needs of passengers with a view to continuous improvement of the services provided by air transport operators.

Warning: this Form does not replace the procedures for complaints against airlines as indicated in the in the Quick guide to passenger rights when travelling by air.

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In compliance with EU Regulation 2016/679 (Privacy Protection Act), I authorize ENAC to process personal data which is transmitted for the sole purpose of adopting measures related to the complaint and/or of data-processing.