Passengers Complaint form concerning the rights of disabled persons and persons with reduced mobility when travelling by air (Reg EC 1107/2006)

This form can be submitted exclusively by passengers who fall within the protection of the Regulation CE 1107/2006.

The Regulation defines disabled persons or the person with reduced mobility as

<<any person whose mobility when using transport is reduced due to any physical disability (sensory or locomotor, permanent or temporary), intellectual disability or impairment, or any other cause of disability, or age, and whose situation needs appropriate attention and the adaptation to his or her particular needs of the service made available to all passengers.>>

We remind you that the complaint must first be sent to the airline or airport management body concerned.

If no response is received within six weeks or the response is not satisfactory, the passenger can lodge a complaint with ENAC which lays down sanctions towards air carriers in case of ascertainment of infringements.

Types of Disabilities.
Use of wheelchair.
Has the complaint already been sent to the airline or airport management company?